Course Coordinator

Status: Open

We are currently seeking a Course Coordinator in Hanover, MD (on-site, with some remote flexibility) to provide front-line, non-technical support for web-based and instructor-led training courses. The Course Coordinator will be part of a collaborative, multidisciplinary team delivering sophisticated, hands-on training solutions to meet the mission and time-critical needs of our customers.

If you are detail-oriented, well-organized, and enjoy supporting students through a demanding training environment, then this is the position for you!

Work Schedule

Courses run 0800-1700, Monday through Friday. Contract core hours are 1000-1400. A standard 40-hour workweek is expected, with occasional overtime during critical peaks and availability for last-minute overtime requests as business needs arise. Limited telework may be available.

Essential Responsibilities (describe the day-to-day)

• Assist students with administrative questions and issues, and serve as liaison between students, staff, and the customer.
• Proctor high-stakes exams to ensure exam and student integrity.
• Serve as the subject matter expert on the student experience, including addressing student concerns, tracking and analyzing student progress, and maintaining course-related documentation.
• Create daily, weekly, monthly, end-of-course, and on-the-spot reports for the customer.
• Provide administrative support to students in independent, web-based cyber training, including feedback for developing and updating course content, exercises, exams, and resources.
• Roster students to new courses and set up required student access.
• Collaborate with team members to ensure accuracy of learning content and resolve student-specific issues.

Work Environment, Physical Demands, and Mental Demands

General office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

Minimum Requirements (Knowledge, Skills, and Abilities)

• Excellent speaking, presentation, reading comprehension, and writing skills.
• Ability to interface with individuals at all levels of the organization, both verbally and in writing.
• Strong organizational skills, with the ability to coordinate and prioritize multiple tasks under strict deadlines.
• Proficiency with word processing and presentation tools such as MS Word, MS Excel, and PowerPoint.
• Ability to create and edit required course reports (daily, weekly, monthly, end-of-course, readiness, progress, exam, and final reports).
• Ability to maintain detailed administrative records of student data.

Security Clearance Required

No clearance required to start, but must be eligible to obtain a clearance.

Minimum Education

Bachelor’s degree in education, English, Communications, a technical discipline, or a directly related field, plus two (2) years of relevant experience. In lieu of a bachelor’s degree, an additional four (4) years of work experience (six (6) years total) may be substituted.

Minimum Years of Experience

Two (2) years of experience in the analysis, design, development, implementation/delivery, and/or evaluation of training, or three (3) years of experience in an administrative support role.

Required Certifications

No certifications required.

Preferred Qualifications

• 2 years of experience working in the analysis, design, development, implementation/delivery, and/or evaluation of training OR 3 years of experience working in an administrative support role
• Experience with Confluence and Jira

Other Responsibilities

Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Compensation Details

$85,000 – $135,000

The compensation range or hourly rate listed for this position is provided as a good faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview

Our health and welfare benefits are designed to support you and your priorities. For a full overview of our offerings, visit runavir.com/benefits.

Note: Benefits may vary based on employment type, location, and applicable agreements.